FAQ

How May We Help You?


DO I NEED AN ACCOUNT TO ORDER?

Yes, you have to register an account to purchase our product and also it can give you a faster way to checkout and payment and you don’t have to retype your address every time you want to purchase our products.

 

I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?

You can email us at menurofficial@gmail.com

 

CAN I ADD ITEMS AFTER I CHECK OUT?

Unfortunately, you can’t, but kindly make a new order and notify us via email (menurofficial@gmail.com)

 

CAN I PAY BY CREDIT CARD OR ONLINE BANKING?

Yes, we accept credit cards, visa, master and PayPal payment also online banking (powered by SENANGPAY)

 

HOW SOON CAN I GET MY ORDER?

After you order, banking transaction, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 2-5 days for domestic and 5-14 days for international deliveries.

 

CAN I TRACK MY ORDER?

Kindly email menurofficial@gmail.com or contact us by sending us an email or WhatsApp account, so we can check it for you.

 

I HAVEN’T RECEIVED MY PARCEL/PACKAGE, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?

Kindly email menurofficial@gmail.com or contact us by sending us an email or WhatsApp account, so we can check it for you.

 

DOES ALL MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

MENUR guarantees to keep all of the information you’ve provided private and safe. We will not disclose it to other parties.

 

I HAVE RECEIVED MY PARCEL/PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?

We deeply apologies for our error. Kindly send us an email or WhatsApp.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Kindly email menurofficial@gmail.com or contact us through our WhatsApp acc.

 

DO YOU HAVE ANY STORES?

Only online store basis.